Privacy Policy

1. Who We Are

Legal Name: Zero Digital SolutionsLocation: Ottawa, Ontario, CanadaWebsite: www.zerodigital.caPrivacy Contact: hello@zerodigital.caWe provide full-stack marketing services including social media management, SEO and content marketing, branding and creative, web design and development, and email marketing to businesses across Canada and internationally.

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2. Information We Collect

2.1 Information You Provide DirectlyWhen you interact with us through our website, contact forms, or service agreements, we may collect:

• Full name and business name
• Email address and phone number
• Mailing address and billing information
• Business details, goals, and marketing preferences
• Any information you voluntarily include in messages or forms

2.2 Information Collected AutomaticallyWhen you visit our website, we automatically collect certain technical data including:

• IP address and approximate geographic location
• Browser type, version, and operating system
• Pages visited, time on site, and referring URLs
• Cookie identifiers and session data
• Device identifiers and screen resolution

2.3 Information from Third PartiesIn the course of providing marketing services, we may receive data from third-party platforms including:

• Google Analytics and Google Ads (website and campaign performance data)
• Meta (Facebook and Instagram) Ads Manager and Pixel data
• HubSpot and other CRM platforms
• Mailchimp and email marketing platforms
• Shopify and other e-commerce platforms

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3. How We Use Your Information

We use the personal information we collect for the following purposes:

• To deliver, manage, and improve our marketing services
• To communicate with you about your account, projects, and invoices
• To run advertising campaigns and marketing programs on your behalf
• To generate analytics reports and measure campaign performance
• To send you updates, newsletters, or promotional content (with your consent)
• To comply with applicable legal obligations
• To protect our rights and the rights of our clients

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4. Legal Basis for Processing

We process your personal data on the following legal grounds:

• Consent: Where you have given us clear permission to process your data for a specific purpose
• Contractual Necessity: Where processing is required to fulfill our service agreement with you
• Legitimate Interests: Where processing is in our legitimate business interests (e.g., improving our services) and does not override your rights
• Legal Obligation: Where we are required to process data to comply with applicable law

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5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience and gather analytics data. We use:

• Essential Cookies: Required for the website to function properly
• Analytics Cookies: To understand how visitors interact with our site (e.g., Google Analytics)
• Marketing Cookies: To track the effectiveness of advertising campaigns (e.g., Meta Pixel, Google Ads)

You may disable cookies through your browser settings; however, doing so may affect the functionality of our website. Where required by law, we will request your consent before placing non-essential cookies.

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6. How We Share Your Information

We do not sell your personal information. We may share your data in the following circumstances:

6.1 Service Providers and Sub-ProcessorsWe share data with trusted third-party platforms used to deliver our services, including Google, Meta, HubSpot, Mailchimp, and Shopify. These providers are contractually required to handle your data securely and only for the purposes we specify.

6.2 ClientsIf we collect data on behalf of a client (e.g., lead generation campaigns), such data may be shared with that client in accordance with our service agreement.

6.3 Legal RequirementsWe may disclose your information if required to do so by law, court order, or regulatory authority, or to protect the safety, rights, or property of Zero Digital Solutions or others.

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7. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Specifically:

• Contact form submissions: Retained for up to 24 months
• Client data under active service agreements: Retained for the duration of the agreement plus 7 years (for accounting and legal compliance)
• Analytics and campaign data: Retained per the policies of the applicable third-party platform

Upon request, or after the applicable retention period, personal data will be securely deleted or anonymized.

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8. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal data:

• Right to Access: Request a copy of the personal data we hold about you
• Right to Correction: Request that we correct inaccurate or incomplete data
• Right to Deletion: Request that we delete your personal data ("right to be forgotten")
• Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent
• Right to Data Portability: Receive your data in a structured, machine-readable format
• Right to Object: Object to processing based on legitimate interests

Canadian residents are protected under PIPEDA (Personal Information Protection and Electronic Documents Act) and applicable provincial privacy laws. California residents have additional rights under the CCPA/CPRA. EU/UK residents have rights under the GDPR.To exercise any of these rights, please contact us at hello@zerodigital.ca. We will respond within 30 days.

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9. CASL Compliance

We are committed to full compliance with Canada's Anti-Spam Legislation (CASL). We will only send commercial electronic messages (CEMs) to individuals who have provided express or implied consent. Every CEM we send will:

• Clearly identify Zero Digital Solutions as the sender
• Include our mailing address and contact information
• Include a clear and easy unsubscribe mechanism

You may withdraw your consent to receive commercial messages at any time by clicking 'Unsubscribe' in any email or by contacting us at hello@zerodigital.ca.

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10. Data Security

We implement industry-standard technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. These measures include SSL/TLS encryption, access controls, secure data storage, and regular security reviews. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

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11. Children's Privacy

Our website and services are not directed at individuals under the age of 16. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected data from a minor, please contact us immediately at hello@zerodigital.ca and we will take steps to delete such information.

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12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies before providing any personal information.

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13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will notify you of significant changes by posting the updated policy on our website with a revised effective date. We encourage you to review this page periodically.

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14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact:Zero Digital SolutionsOttawa, Ontario, CanadaEmail: hello@zerodigital.caWebsite: www.zerodigital.ca